We understand that receiving a product in perfect condition is important, and we want to address a concern some customers have raised regarding the included masks.
What's Included?
Each nebulizer comes with two masks:
One adult-sized mask
One child-sized mask
These are designed to be fully compatible with your mesh nebulizer for safe, effective, and comfortable use.
Why Does the Mask Look Deformed or Mangled?
Due to tight packaging and shipping conditions, the soft plastic material used for the masks can sometimes appear deformed, bent, or flattened when you first open the box. This does not mean the mask is defective or unusable.
✅ How to Restore the Shape:
To bring the mask back to its intended form, we recommend the following:
Boil water and pour it into a bowl (do not place the mask directly in boiling water on a stove).
Place the mask in the hot water for 10–15 minutes.
Carefully remove it and allow it to cool.
The heat will soften the plastic, allowing it to reshape itself naturally.
This method is safe and effective for restoring the mask's original form.
“It Doesn’t Look Like It Will Fit Me”
We understand that the design may seem unusual at first glance, especially with features like:
An eye-shaped opening at the top
A cut-out at the bottom
Here’s what you need to know:
The eye-shaped opening is intentionally designed to connect to the nebulizer. To attach it, simply gently squeeze the opening and fit it over the nebulizer mouthpiece.
The cut-out at the bottom is there to accommodate your nose comfortably, helping to create a more universal fit across different face shapes and sizes.
Need More Help?
If you continue to experience issues with your mask or have questions about usage, feel free to reach out to our support team. We’re here to ensure you get the best experience with your device.